Cancellation & refunds

You may request cancellation before we hand the parcel to the carrier. Email hello@trendydesire.com with your order ID. If the order has not shipped, we cancel it and initiate a full refund to your original payment method, usually within 7–10 business days depending on your bank or wallet provider.

Once dispatched, cancellation is treated as a return under our Returns & exchanges policy.

When a return is approved, we refund the product value to your original payment method. Shipping charges are non-refundable unless we shipped the wrong item, the product was defective, or we explicitly agreed otherwise.

If a payment fails but your bank shows a hold, the reversal is handled by your bank. If you were charged twice by mistake, contact us with both references and we will coordinate with our payment partner to refund the duplicate.

Cancellations, changes, and refunds for B2B programmes follow the written quote and contract you accepted. Deposits and custom production may be non-refundable after work has started—your quote will spell this out. See Corporate & bulk gifting.

If you open a payment dispute, we may pause fulfilment until the matter is resolved. We prefer to resolve issues directly—contact us first with your order ID.